Return Policy

At NAVA Exclusive, LLC all sales are final. In the event that your order arrives faulty, damaged, or incomplete, you must email our Customer Support team within 7 days of delivery at contact@navaexclusive.com. We require that you provide the following: a receipt or a proof of purchase, and a photo of the item’s condition. Our policy lasts 7 days. If 7 days have gone by since your purchase’s delivery date, unfortunately we can not offer you assistance.

We address each concern on a case-by-case basis, and we will do our best to work towards a satisfactory solution. All items must be returned in the same new condition it was received in, unworn, unused, in the original packaging (with all tags). We will not accept any used and worn items under any circumstances. If you have any further questions, please do not hesitate to contact our Customer Support team at contact@navaexclusive.com.

Please note all shipping costs, including expedited and/or international, are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. A restocking fee may apply on the items. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

The risk of loss and title for items purchased from this website passes upon delivery to the customer.